See how DHL Group orchestrates the enterprise with Bizagi
Business process orchestration solution
Deliver end-to-end visibility and governance across your people, systems and AI.
Disparate teams and systems create silos that can slow down operations and negatively impact business performance. Business process orchestration software provides a comprehensive view of what's happening across your entire organization.
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Filter, group and prioritize tasks with a smart inbox.
Route tasks to geography, language, time zone and skills.
Allocate tasks based on workload, availability and role.
Separate duties to mitigate unauthorised actions.
Factor in working hours and holidays.
Set SLAs, escalation processes and audits.
Bizagi’s built-in native connectors, prebuilt connectors, and build your own connector functionality enable you to bring data together to create a single source of truth accessible to everyone who needs it.
Orchestrate AI Agents across systems and end-to-end business processes, ensuring coordinated execution at scale.
Connect to external systems and live data in real time using Model Context Protocol (MCP), enabling AI to act on current, trusted information.
Embed human-in-the-loop decision points where judgment or compliance is required.
Monitor AI performance and usage with full visibility across processes to ensure control and continuous optimization.
"The best thing about Bizagi is that it manages to connect human operators, legacy systems, BOTs, and data, offering complete visibility on business operations, essentially end-to-end visibility."
Gabriele C.
AI Engineer
"Bizagi has helped to integrate and orchestrate a business critical process which helped us achieve 95% automation and reduced exceptions rate by 60%."
Narayan S.
Senior Business Analyst
Modernize operations to gain a competitive edge in the market.
Increase transparency to ensure compliance and speed up cycle time.
Close gaps in systems to increase accuracy and boost productivity.
Streamline operations to cut costs and enable greater efficiency.
Discover how orchestration differs from automation and the additional benefits it can bring to your operations.
Find out how our customers have orchestrated processes across their organizations.
Learn how connecting your people, processes, systems, bots, and data enables visibility across business operations.
Business process automation focuses on process standardization and efficiency, whereas business process orchestration aims to increase adaptability by providing an overall view of technologies across the enterprise.
Read more about the differences between the two in our blog.
Business process orchestration benefits organizations by:
The business orchestration layer sits above your systems and your people, defining what happens next, who or what handles it, and how every step gets logged. It connects:
People: tasks are routed by geography, language, skills and workload, with SLAs and escalations.
Systems: native, prebuilt and custom connectors create a single source of truth.
Decisions: AI agents and decision models are built into individual workflow steps, and every action is logged.
An orchestration layer unites people, processes, systems, bots and data in a 360-degree view, enabling employees to easily share and access data and complete tasks in one interface instead of logging into several systems.
When choosing an orchestration platform, IT should consider the following five pillars:
Strategic fit: the platform should fit cleanly into your target architecture.
Integration: depth matters more than breadth. Check connector versioning, what happens when your ERP upgrades, and whether event-driven flows and AI models work without custom glue code.
Governance: audit trails, approval and escalation controls, AI decision transparency, and guardrails against ungoverned automation.
Experience: architects, developers and business users all need to adopt it, so look for a balance between low-code and pro-code.
Economics: the license is the smallest number in the total cost of ownership (TCO). Integration development, governance tooling, training and compute at scale all add to it.
For more about choosing the best orchestration platfiorm for your organization, read our process orchestration platform selection guide.
Build the full cost model at target scale (integration, governance, training and compute) and check that RBAC (role-based access control) and environment-promotion controls are mature enough for enterprise use.
For more tips on evaluating scalability, read our process orchestration platform selection guide.
Bizagi has customers using the platform to orchestrate processes across many industries, including:
Banking: loan origination, KYC, regulatory reporting
Insurance: claims management, underwriting, compliance
Asset management: trade workflows, client onboarding, reporting
Manufacturing: order management, quality control, logistics and distribution
Retail: sourcing and procurement, vendor management, order processing
Government: acquisition, case and disaster management
Energy and utilities: procurement, ESG, health and safety
Healthcare: patient care, data management, billing
Want to learn more about our platform or need help using it? Get in touch.
